Terms and Conditions
Terms: Terms are net 30 for approved accounts. Accounts 15 days past due may be placed on credit hold. Accounts in arrears in excess of agreed upon terms (Net 30 except where specidfied otherwise), will be subject to 1.5% interest on the outstanding balance accruing monthly.
Freight: All prices are FOB factory. We ship UPS or Fedex when possible. Otherwise shipments will be made by common carrier Collect. Customer specified carriers must be clearly marked on the purchase order or stated when placing a verbal order. Unless otherwise specified, we reserve the right to designate a carrier. Note: shipping weights shown in our price list and catalogue are approximate.
Minimum Charge: A $7 service charge will be added to all orders less than $50 net dollars.
Damaged Goods and Shortages: For your protection, you should always inspect and count articles before accepting a shipment. Damages or shortages must be noted on the freight bill before you sign for the goods. If concealed damage is discovered after receipt of merchandise, please contact Amarco Products. If concealed damaged is indentified within the carrier's provided window, a written request for inspection will be made to the delivering carrier. Be sure to retain all packaging. Claims for shortages, damages and/or concealed damage must be made without delay by the consignee to Amarco Products. According to the Interstate Commerce Commission (ICC) regulations, timely filing claims with freight carriers is the responsibility of the consignee.
Pricing: Prices are subject to change without notice. Every effort will be made to announce price changes well in advance. In the event a customer is not aware of a price change, they will be notified before the order is filled and shipped.
Acceptable Delivery: Delivery within +/-10% of the quantity ordered for custom made or special ordered items shall constitute acceptable delivery.
Upon Receipt of Goods: Prior to commencing installation, always check the flooring materials to ensure they are the correct pattern, style, and color. Also, make certain that the correct amount of product is available to complete the job. Remember to thoroughly inspect all materials for visible defects or damage PRIOR to cutting or installer material. Amarco Products will not pay labor charges on claims filed for materials installed with visible defects or damage. If you discover visible defects or damage, do not proceed with the installation; contact Amarco Products immediately for assistance.
Returned Goods: No return material will be accepted without prior/proper authorization from Amarco’s customer service department. Returns must be shipped prepaid. No collect shipments will be accepted. Custom made, custom cut products or discontinued goods are NON-RETURNABLE. Upon receipt of returned goods, materials deemed to be without manufacturing defect will not be eligible for refund.
Restocking Charges: There will be a 30% restocking charge on all non-defective, standard products.
Telephone Orders: Amarco will accept telephone orders. However, the customer is responsible for the accuracy of the order and should request that the entire order be repeated back to the customer. A emailed/faxed copy of the order, clearly marked “Confirmation” is highly recommended.